This statement covers Erongomed, its subsidiaries and its related companies, adapted where appropriate in-country on each website.

Erongomed acknowledges and respects the privacy of individuals and is committed to the protection of their personal data. This statement sets out the way in which Erongomed will use, manage and protect your personal data.


Subject to applicable laws, Erongomed may collect and hold personal data related to you which is necessary for the purpose of conducting Erongomed’s business, including (without limitation) (i) to deliver products, services or information, (ii) to assist you with matters relating to Erongomed’s products and services, (iii) to improve and better understand your preferences in respect of Erongomed’s products and services and (iv) to fulfil Erongomed’s regulatory obligations. Examples of data Erongomed collects and holds include, without limitation, to the extent permitted by applicable laws, your name, your professional qualifications, address, telephone number, facsimile number and email address. This data is usually collected directly from you but occasionally, where it is unreasonable or impractical to do so, it may be provided by third party service providers or publicly available sources. You may choose not to provide any personal data to Erongomed, however, Erongomed may not be able to provide products or services to you.

Erongomed will not collect, hold, use or disclose sensitive data (such as information about racial or ethnic origins, political or religious beliefs, gender, date of birth or health information) except with your consent or where required or permitted by law. Erongomed may collect, hold, use or disclose sensitive data such as your or your child’s health data where you have provided it to Erongomed in the context of communicating feedback on, or to report an issue or adverse event related to, one of Erongomed’s products.


Erongomed may use the personal data that you submit to Erongomed in connection with the above-stated purposes and Erongomed may use the data to respond to your requests; improve Erongomed’s level of service and the content of the Erongomed’s websites; provide you with tips, helpful information, product news and updates; notify you of new Erongomed products and services (where you have agreed to this); seek your views on Erongomed products and services; consider your application for employment; and for Erongomed’s own administrative and quality assurance purposes. Erongomed may also allow that data to be given to third parties (such as service providers as further specified below).

You can opt out of receiving marketing materials by writing to Erongomed at the below address or following any instructions to unsubscribe in one of Erongomed’s marketing emails.

Erongomed may disclose personal data (other than sensitive data) to its suppliers, contractors, agents or partners:

to meet the purpose for which it was submitted; or

for the purpose of processing and delivering your request (e.g. providing products or services); or

if Erongomed is required or authorised by law to disclose the

Erongomed may also disclose your personal data to distributors of Erongomed’s products and services, as well as service providers and subcontractors retained to perform functions on Erongomed’s behalf or to provide services to Erongomed, such as warehousing and delivery; marketing and advertising; website hosting and management; information technology; legal; accounting; audit and other professional service providers. All service providers and subcontractors that act on Erongomed’s behalf are contractually obligated that they do not collect, use or disclose the personal data for any purpose other than to perform such functions on Erongomed’s behalf or to provide services to Erongomed or as otherwise required by law.

Erongomed may also disclose this data to its affiliated companies under the principles set out above.

Erongomed is subject to mandatory reporting requirements and may disclose sensitive data to regulatory authorities, overseas affiliates of Erongomed and/or third parties managing or requiring oversight of such reporting on Erongomed’s behalf and as required by law.

You should note that your data may be processed in countries with lower data protection standards than your country of residence. Subject to applicable laws, by using and or interacting with the Erongomed websites, you consent to any transfer, processing or storing of data outside your country of residence. Erongomed will ensure that if data is transferred outside your country of residence, it will still be treated in accordance with this statement.


Erongomed is committed to using commercially reasonable means to ensure that your personally identifiable data is protected appropriately, and according to the nature and sensitivity of the data. Erongomed uses a variety of security technologies and procedures to help protect your personally identifiable data from unauthorized access, interference, misuse, loss, modification, or disclosure. Unfortunately, the security of data transmitted via the internet cannot be fully guaranteed. Whilst every effort is made to protect your personally identifiable data, Erongomed cannot guarantee the security of the personally identifiable data you transmit to the Erongomed websites via the internet; any transmission is at your own risk. While Erongomed cannot guarantee that loss, misuse or alteration to data will not occur during internet transmission, once Erongomed has received your data, Erongomed makes commercially reasonable efforts to prevent such unfortunate occurrences.

You can access and request correction of any personal data concerning you at any time. You may also request that Erongomed deletes your personal data at any time. Any such requests should be made directly by contacting Erongomed (see below for details). Please note that there are some exceptions to your right to gain access to your data, including (but not limited to) where:

providing access would have an unreasonable impact upon the privacy of other individuals; or

the request for access is frivolous or vexatious; or

the data relates to existing or anticipated legal proceedings between you and Erongomed, and the data would not be accessible by the process of discovery in those proceedings; or

providing access would be

Subject to applicable laws, Erongomed may charge a fee for reasonable costs incurred in providing such access, and will advise of the amount of the fee before access is provided.


Each time you visit the Erongomed websites the Erongomed server may, subject to applicable laws, collect specific, anonymous data, known as click-stream data. Data collected may include the type of browser and system you are using, the address of the site you have come from and move to after your visit, the date and time of your visit, and your server’s IP address.

Erongomed may collect this data for statistical purposes to find out how the Erongomed websites are used and navigated. Erongomed may use this data to evaluate and improve the Erongomed websites’ performance or to identify individuals who may threaten the security or integrity of the Erongomed websites.


Subject to applicable laws, cookies may be used by Erongomed websites.

A cookie is a piece of data that Erongomed’s web server may send to your machine when you visit the Erongomedwebsites. The cookie is stored on your machine, but does not identify you or give Erongomed any data about your computer.

A cookie helps Erongomed to recognise you when you re-visit the Erongomed websites and to co- ordinate your access to different pages on the Erongomed websites. Erongomed uses cookies to learn more about the way you interact with the content and help Erongomed improve your experience of using the Erongomed websites.

With most internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. If you want to do this, refer to your browser instructions or help screen to learn more. If you reject the use of cookies, you will still be able to access the Erongomed websites but please note that your use of the websites may not be optimized as much as if cookies were enabled.


Erongomed may provide links to other sites on its websites. If you use these links, you will leave the Erongomed website. Erongomed is not responsible or accountable for any of these sites, their content or their usage of your personal data. It is advisable that you check the privacy policies on those sites.


Please contact us if you have a complaint regarding Erongomed’s compliance with this statement or any applicable data protection laws. Erongomed will consider and respond to a complaint within a reasonable time frame.

In addition, please contact us if you:

wish to discuss any privacy issues;

have any concerns regarding your personal data;

do not wish to receive any future communications from


c/o Information Officer